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Refund & Return Policy

In the event you are not satisfied with your melts, we will happily offer you a replacement or exchange for another scent/size. 

For all warmers - in the event the warmer arrives with the globe inoperable, we will happily send you a replacement globe free of charge. 

In the event that your globe discontinues to light with 6months of your purchase date, we will happily replace your globe free of charge. Outside of the 6months from purchase date, you will be required to purchase a replacement globe as this is considered reasonable wear & tear. 

We do NOT refund for change of mind. We only exchange in the event that your warmer has NOT been used & is in perfect selling condition, including the packaging. 


In the event that you wish to exchange a 'special order' product, a restocking fee of $15.00 is chargeable or deductible from any exchange price, as these items are strictly ordered per customer.